# 使用虚拟背景后人像消失

### 排查步骤

1\. 请确认电脑的显卡是否支持 Vulkan, OpenCL 硬件加速计算（一般2015年之后出厂的设备均支持）；

2\. 如果硬件满足，升级显卡驱动可解决绝大部分问题；

3\. 如果升级显卡驱动仍然存在问题的，建议更换电脑。

### 显卡驱动下载方法

1\. Nvidia 显卡驱动更新地址：[Official Drivers | NVIDIA](https://www.nvidia.com/download/index.aspx)

2\. AMD 显卡驱动更新地址：[AMD 驱动程序与支持 | AMD](https://www.amd.com/zh-hans/support)

3\. intel 显卡驱动更新地址：[Search - Intel.com](https://www.intel.sg/content/www/xa/en/search.html#sort=relevancy\&f:@tabfilter=)

如果问题仍然存在，请加入[用户交流群](/about-us/contactus.md#wen-ti-huo-jian-yi)反馈，我们第一时间解答。


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